Frequently Asked Questions

We have all our records in on-site storage. What are the benefits of offsite document storage?

For starters, think of all the space you could save! Other than freeing up the spare room though, handing over your records to Access Records Management can save you and your staff the hassle of indexing, archiving and retrieving your records. When it comes time to track down a particular file, simply pick up the phone and Access can do the rest.

Why should I use a crash lock box? What’s wrong with the storage boxes I’m using now?

Standard archive boxes will often fall apart with the wear and tear that often comes with frequent retrievals, deliveries and returns. To ensure the best condition of your records is maintained, Access Records Management recommends the use of crash lock boxes. Our boxes are available in a range of sizes and can hold up to 16kg through a number of retrievals.

What if I need one of my documents ASAP?

The standard retrieval time for a document delivered to the CBD is two hours. If you require your document sooner than that, there are a few options available to you. Under our VIP and Double VIP services, a hard copy document can be delivered to your CBD location in a shorter period of time. If you don’t require the hard copy document though, a scanned version of your document can be delivered to your desktop in 15 minutes.

You say you offer secure document storage. How secure is secure?

The document storage facility operated by Access Records Management is within a secure estate offering 24-hour, seven days per week, on-site security. Even after hours, when the site is closed, a security company undertakes regular patrols. The number of individual patrols and the random time of each is recorded and monitored. Entry doors are uniquely coded and require scanning by security guards. The facility also has an internal back to base alarm system monitoring all exit doors and internal PIRs. See Secured Storage for more information.

I like what I see but there’s no way I can get all my documents catalogued, boxed up and delivered to you during normal business hours. Can you help?

Access Records Management can supply experienced personnel to undertake the complete packing, cataloguing and indexing of boxes or individual documents within the box. The secure document cataloguing and indexing service can be provided either at  your office or at our secure storage facility during normal business hours. Access Records Management is also available for this service after hours on weekdays and weekends, allowing normal day-to-day operation of your business to continue without interruption.