Our customers say...
Access contacted us offering a most timely solution to our archival storage problem. The staff at Access were of great assistance to me in getting the (document storage) process started and maintaining the highest levels of customer service to make sure this would be achieved.
The Access staff have been very helpful since the move was completed and each time I have requested retrieval of documents it has been very efficiently attended to.
I would have no hesitation in recommending Access to others.
We are one of the largest Aged Care Providers in NSW and the ACT. Our staff numbers are approximately 3500 and the number of residents and clients in the community would far exceed that. Hence our record keeping needs are great.
We have chosen Access Records Management as our provider of choice. Access Records Management offer safe and secure record keeping services that we can trust and rely on. Access Records Management are always willing to accommodate our needs from flexible pickup locations to special orders or requests.
Access Records Management staff members are polite, courteous and professional. They always endeavour to give the highest quality service possible. Their timely standard delivery time of three hours or express delivery of one hour, within the Sydney metropolitan area is reliable and allows us to maintain our own internal recall policies.
We have developed a close working relationship with Access Records Management over the past three years and would not hesitate to recommend the team and service they have to offer to any prospective clients. A competitive price and high quality service is essential in today’s market and Access Records Management deliver on their promises.
Access originally promised that our archive and retrieval cost would decrease and that your service was second to none.
Happily for us, Access has come good on both counts. We find the archival and retrieval of our files easy, quick and cheaper than with our previous service provider.
Frequently Asked Questions
We have all our records in on-site storage. What are the benefits of offsite document storage?
For starters, think of all the space you could save! Other than freeing up the spare room though, handing over your records to Access Records Management can save you and your staff the hassle of indexing, archiving and retrieving your records. When it comes time to track down a particular file, simply pick up the phone and Access can do the rest.
Why should I use a crash lock box? What’s wrong with the storage boxes I’m using now?
Standard archive boxes will often fall apart with the wear and tear that often comes with frequent retrievals, deliveries and returns. To ensure the best condition of your records is maintained, Access Records Management recommends the use of crash lock boxes. Our boxes are available in a range of sizes and can hold up to 16kg through a number of retrievals.
What if I need one of my documents ASAP?
The standard retrieval time for a document delivered to the CBD is two hours. If you require your document sooner than that, there are a few options available to you. Under our VIP and Double VIP services, a hard copy document can be delivered to your CBD location in a shorter period of time. If you don’t require the hard copy document though, a scanned version of your document can be delivered to your desktop in 15 minutes.
You say you offer secure document storage. How secure is secure?
The document storage facility operated by Access Records Management is within a secure estate offering 24-hour, seven days per week, on-site security. Even after hours, when the site is closed, a security company undertakes regular patrols. The number of individual patrols and the random time of each is recorded and monitored. Entry doors are uniquely coded and require scanning by security guards. The facility also has an internal back to base alarm system monitoring all exit doors and internal PIRs. See Secured Storage for more information.
I like what I see but there’s no way I can get all my documents catalogued, boxed up and delivered to you during normal business hours. Can you help?
Access Records Management can supply experienced personnel to undertake the complete packing, cataloguing and indexing of boxes or individual documents within the box. The secure document cataloguing and indexing service can be provided either at your office or at our secure storage facility during normal business hours. Access Records Management is also available for this service after hours on weekdays and weekends, allowing normal day-to-day operation of your business to continue without interruption.