Our customers say...

Access contacted us offering a most timely solution to our archival storage problem. The staff at Access were of great assistance to me in getting the (document storage) process started and maintaining the highest levels of customer service to make sure this would be achieved.

The Access staff have been very helpful since the move was completed and each time I have requested retrieval of documents it has been very efficiently attended to.

I would have no hesitation in recommending Access to others.

We are one of the largest Aged Care Providers in NSW and the ACT. Our staff numbers are approximately 3500 and the number of residents and clients in the community would far exceed that. Hence our record keeping needs are great.

We have chosen Access Records Management as our provider of choice. Access Records Management offer safe and secure record keeping services that we can trust and rely on. Access Records Management are always willing to accommodate our needs from flexible pickup locations to special orders or requests.

Access Records Management staff members are polite, courteous and professional. They always endeavour to give the highest quality service possible. Their timely standard delivery time of three hours or express delivery of one hour, within the Sydney metropolitan area is reliable and allows us to maintain our own internal recall policies.

We have developed a close working relationship with Access Records Management over the past three years and would not hesitate to recommend the team and service they have to offer to any prospective clients. A competitive price and high quality service is essential in today’s market and Access Records Management deliver on their promises.

Access originally promised that our archive and retrieval cost would decrease and that your service was second to none.

Happily for us, Access has come good on both counts. We find the archival and retrieval of our files easy, quick and cheaper than with our previous service provider.

Our Service Commitment

Access Records ManagementAccess Records Management operates a unique business model in the management and storage of confidential and sensitive documents and digital data.

When you decide to take advantage of secure document storage with Access, you will be assigned a dedicated local account manager. In addition to our quick response team, your account manager will ensure the efficient management of the business process. You will not be directed through call centres to intermediaries who are unfamiliar with your requirements and unable to deal immediately with your enquiry.

Access Records Management offers a complete range of ordering options. Web ordering provides additional benefits allowing instant access to reports and detailed box and file information.

Tailored, regular reporting

Access Records Management operates industry-specific tracking and reporting software designed to pro-actively manage client accounts. Our regular reviews highlight inefficiencies or over-servicing of high cost areas providing clients with an effective cost management tool.

Our invoices are easy to understand, accurate and provide unlimited sub-accounts. Clients availing themselves of our web interface have access to live data. Accounts are sent monthly containing details of all services provided for the preceding month. These details include:

  • Storage volumes
  • Transport events
  • Any specific requests
  • All retrieval and restore activities
  • Merchandise purchases


Reports can be tailor-made specifically to client requirements and can typically show all activities confined to a particular cost centre, current box holdings and the last movement of any records.